Today the Crisis Center of Tampa Bay is celebrating the dedicated staff and volunteers who answer 2-1-1 calls from people who are facing a crisis and need help connecting to community resources. National 2-1-1 Day is a day set aside to recognize the powerful resource that local 2-1-1 call and contact centers across the nation provides to connect residents to crucial health and social services throughout the year. Every hour of every day, people need essential human services – they are seeking help with basic needs, child care, healthcare, finding volunteer opportunities, crisis support, counseling, donations, information on government services and more.
Locally, the Crisis Center of Tampa Bay launched the toll-free, three-digit dialing code in June of 2001 for Hillsborough County. Since that time, access to services via the three-digit dialing code has expanded exponentially.
The Crisis Center of Tampa Bay provides “blended” services – comprehensive information and referral, as well as crisis and suicide intervention. Calls are answered 24 hours a day, 7 days a week. On average, Crisis Specialists at the Crisis Center handle approximately 9,000 inbound contacts each month.
2-1-1 at the Crisis Center is an expanded platform of telephonic services that powers a number of specialty helplines and hotlines including: the county’s Rape Crisis Hotline, the emergency call boxes on the Skyway Bridge, the Homeless Hotline, the Florida Veterans Support Line (844-MYFLVET), the National Suicide Prevention Lifeline (800-273-TALK), the statewide substance abuse hotline (NCADI), the local Warm Line (mental health consumer support), Healthy Transitions (peer support for youth and young adults), the Child Development Infoline (813-425-GROW), Telephone Reassurance, the local Rape, Abuse & Incest National Network (RAINN), IM/Chat (suicide prevention), and more.
About Crisis Center of Tampa Bay
The mission of the Crisis Center of Tampa Bay is to ensure that no one in our community has to face crisis alone. The organization is Tampa Bay’s elite provider of crisis and trauma services. Responding to over 160,000 requests for help each year, the nonprofit agency offers a range of evidence based programs designed to meet community needs:
- 2-1-1 Contact Center (suicide prevention, crisis counseling and information and referral services)
- Community Outreach and Training (community response and training)
- Corbett Trauma Center (individual, family and group trauma counseling and research)
- Family Stabilization (financial education and case management for working families)
- Sexual Assault Services (forensic exams, advocacy, empowerment and prevention services)
- TransCare (9-1-1 emergency and mental health ambulance services, medical van transportation)
For more information regarding the Crisis Center of Tampa Bay, please visit www.crisiscenter.com